Returns Advice

30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

If the item was damaged in transit or if the item is faulty:

Please contact us on 01554 824000 and return the item(s) to us within 30 days of receipt for exchange.

If you've received an incorrect item:

As soon as you receive the item(s) please contact us on 01554 824000 and we’ll send you the correct item(s) as soon as we can at no extra charge.

In the event of Graffeg sending you a replacement for a damaged, defective or wrong item, you must return the item to Graffeg within 30 days. Graffeg reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Graffeg confirms we will issue a replacement.

This returns policy does not affect your statutory rights.