Terms and Conditions

Graffeg are not liable for any additional charges (tariffs, customs charges, courier charges or similar) that may arise due to a purchase being made or shipped outside of the United Kingdom. All goods are supplied DDU (Delivered Duty Unpaid).

Please read through the following Terms and Conditions of Sale and Purchase (“Terms”) carefully. They comprise the terms on which you are permitted to purchase items from Graffeg Ltd (“us”, also referred to here as “we”) on this website (the “Website”).

If you submit an order for an item, this shall be taken to constitute acceptance by you of these Terms:

Formation of Contract of Sale
1) If you wish to make a purchase on this website, you must submit a completed order form. Your order will not be accepted unless you place us in a position of being able to receive full payment for your order at the time we accept it. If we agree to accept your order, we will confirm this by email (the “Confirmation”) and will supply the items you have ordered (the “Product”) to you in accordance with the Confirmation and with these Terms.
2) The sale and purchase of a Product via this Website will be governed by a contract between you and us formed when you have placed an order, your order has been accepted by us and we have sent you Confirmation of this (the “Contract”). Please note as soon as we confirm your order, it will enter our electronic system and we will be unable to prevent it being dispatched to you. The terms of the Contract will comprise these Terms, as amended or updated by us from time to time, and the prices (subject to clause 9 hereof) and other relevant information about the Product published by us on this website at the time the Contract is formed.
3) We reserve the right to change these Terms at our discretion. We agree to ensure that a note of the date and clause number of any such changes will be included as part of these Terms. Any changes will be posted to the Website and it is your responsibility to ensure, from time to time, that you are aware of any such changes. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to shop on the Website after that time.
4) You acknowledge and agree that, in entering into a Contract, you do not rely on and have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to the Contract or not) which is not expressly set out or referred to in the Contract. This is not intended to limit or exclude liability for fraud on our part.

Orders and Quotes
5) You acknowledge that:
a) all information and specifications relating to the Product and any material produced by us are approximately only; and
b) the colour of the items on this Website may vary from the Product supplied to you under any Contract.
6) We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.
7) We may make any changes in the specification of the Product to conform with any applicable safety or other statutory or European Union requirements which do not materially affect their quality or performance.

Right of Withdrawal
8) Where you purchase a Product from this website for personal use and not for resale.
a) You have the right to withdraw from any Contract from the date on which we send you our Confirmation until 7 working days after the day you receive your order by giving us written notice of withdrawal by email, fax or post.
b) You will be responsible for and will pay the cost of returning the Product to us by the same method as they were delivered. The Product will be returned at your risk.
c) We will credit your credit or debit card as appropriate for the price of the product as set out below, provided that the Product is returned to us in the condition they were in when delivered to you.

9) The price of each Product shall be the recommended retail price for that Product (disregarding any special offers, promotions or other discounts) that is quoted on this Website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us.
10) The price of the Product includes the cost of postage, packaging and delivery. The costs of postage and packaging will be specified on this Website and are your responsibility. The cost of delivery to the delivery address you specify in your order form and we acknowledge in our Confirmation (the “Premises”) will be your responsibility. The method of delivery and packaging applicable will be those quoted on this Website on the date of the order.
11) The price of the Product is inclusive of any applicable. Value Added Tax.
12) We reserve the right to revise the price of any items on this Website without notice. We also reserve the right to refuse to supply to you, whether you are an individual or company, for whatever reason.

Payment Terms
13) Payments shall be made by credit card or debit card on the date on which we accept your order.
14) The credit cards and debit cards that we will accept are those listed on this Website on the date on which we accept your order.

15) The time and method for delivery will be at our discretion. The place of delivery will be the Premises. Time for delivery shall not be of the essence.
16) If you do not take delivery of the Product or give us adequate delivery instructions then we may store the Product until actual delivery and charge you for the reasonable costs (including insurance) of storage.
17) If you ordered more than one product and the delivery does not include all of the Products that you ordered in any particular order or include an incorrect Product, you must inform us in writing within 14 working days from the date of delivery. If you do not, we will not be responsible for any loss or damage suffered by you as a result. In any event, our liability is limited to the price of the Product not delivered or the cost of replacing such Products.

Risk and Ownership
18) Risk and damage or loss of the Product shall pass to you on delivery or, if you fail to take delivery of the Product, at the time when we have tried to deliver the Product.
19) Title in the Product shall pass to you on delivery or, if you fail to take delivery of the Product, at the time when we tried to deliver the Product to you.

Intellectual Property
20) All intellectual property and other proprietary rights (including, but not limited to, brand names, copyright and trade marks) and all technical, business or similar information (including but not limited to, all designs, documents and other materials relating to the Product) used in the Product (together“the Intellectual Property”) are and shall remain the property to us or of our licensors.
21) Other than is stated in Clause 22 below, we do not grant permission for the use of the intellectual property and such use may constitute an infringement of the holder’s rights.
22) All website design, text and graphics appearing on this website and the selection or arrangement thereof are the copyright of us or of our licensors. Permission is granted to print once in hard copy portions of this Website for the sole purpose of placing an order with or using thisWebsite as a shopping resource. Any other use of materials on thisWebsite (including reproduction for purposes other than those noted above and modification, distribution, or republication in any form of media) without our prior written permission is strictly prohibited.

Returns Liability
23) If you are unhappy with the Product you purchase on this Website for any reason you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.
24) We shall not be liable in respect of any defect in the Product arising from fair wear and tear, neglect, failure to follow our instructions, misuse or improper alteration or repair of the Product.
25) Nothing in these Terms shall exclude or limit our liability arising by virtue of the Consumer Protection Act 1987, or our liability for fraud or for death or personal injury caused by our negligence, or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.
26) Where the product is sold under a “consumer transaction” (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976), your statutory rights are not affected by these Terms.
27) Save as expressly provided in these Terms, and except where the Product is sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), the Product is provided on an “as is” basis and all warranties conditions terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and we will not be liable to you for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any duty of any kind imposed on us by operation of law.
28) We will not be liable for any of the following losses which may arise by reason of any breach of a Contract or any implied warranty, condition or other term, any representation or any duty of any kind imposed on us by operation of law:
a) any loss of anticipated profits or expected future business;
b) damage to reputation or goodwill;
c) any damages costs or expenses payable by you to any third party;
d) loss of any order or contract; or
e) any loss that was not foreseeable by you and Graffeg at the time our Contract was formed; or
f) any loss not caused by any breach on the part of Graffeg.
29) Without prejudice to any other provision of these Terms, we will not be in breach of the Contract for any delay in performing, or failure to perform, our obligations under it if that delay or failure was due to any cause or circumstance beyond our reasonable control. This clause does not affect your statutory rights.
30) We are providing the Website on an “as is” basis and we make no representations or warranties of any kind with respect to the Website or its contents and disclaim all such representations and warranties.

Withdrawal and Use of Products
31) We may withdraw from the market any Product that we produce or generally supply without prior notice, or liability, to you.
32) If we provide you with information about the use for which the Product is designed and about any conditions necessary to ensure that the Product will be safe, then you must use the Product accordingly.
33) Any notice required under these Terms must be in writing. In our case it must be addressed to our registered office or principal place of business or any other address that we notify to you from time to time whether on the Website or otherwise. Any notices to you will be sent to your usual billing address.
34) When you make a purchase, we retain your details on our mailing list for reference.  From time to time we will use these details to keep you up to date with Graffeg products and activities.  We will never pass your personal details to any other party for any reason, except where required by law.  If you wish to unsubscribe from our mailing list please use the unsubscribe facility at the bottom of any email sent to you.

Any notice shall be deemed to be served:
a) if sent by pre-paid first class post to the party to whom it is given, on the second working day after posting; or
b) if sent by pre-paid air-mail post to the party to whom it is given, on the seventh working day after posting; or
c) if sent by fax to the recipient’s fax number at the date and time given on the sender’s transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt.

35) If any of these Terms is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
36) Each Contract shall be governed by law and the parties submit to the exclusive jurisdiction of the Courts if there are any disputes between them of any kind.
37) Failure or neglect by either party to enforce at any time any of these Terms shall not be a waiver of that party’s rights and it shall not affect the validity of the whole or any part of these Terms or the Contract or prejudice that party’s right to take subsequent action.
38) Nothing in these Terms is intended to confer on any third party any benefit or any right to enforce any of these Terms.

Competition Terms and Conditions

By entering any of our competitions on www.graffeg.com, Twitter (@graffeg_books) and Facebook (facebook.com/graffegbooks), you agree to be bound by these terms and conditions. Promotional material relating to the competition, including information on how to enter, also form part of these terms and conditions.

1. No purchase necessary, proof of entering is not proof of receipt of entry.
2. Entry is open to everyone (unless otherwise stated) on an international basis. Excluding employees of Graffeg Publishing anyone else associated with the administration of this competition.
3. Entry can only be made following the weekly competition’s requirement e.g. to re-tweet to enter or to comment on a Facebook post etc this will always be specified on the day of release of the competition and through-out the duration of the competition on Facebook and Twitter.
4. No cash alternative will be offered to prizes.
5. Only one entry per person per competition.
6. Graffeg reserve the right to amend the specification of the prize or offer an alternative prize of equal or greater value. No cash alternative will be offered.
7. The competition ends as specified when the competition is released – no entry received after that time will be considered. The winner/s will be announced as specified on all social media platforms. The number of prizes is as specified on the competition page.
8. The prize winner will be decided by Graffeg by means of a computer generator randomly selecting winners.
9. Entries must be submitted however stated on the release date of the competition.
10. Competition winners may be required to take part in or co-operate with publicity.
11. The prize winner/s will be notified by email, or via Direct Message if on Twitter, within 5 days of the competition closure date. If the selected entrant does not meet all of the contract conditions, another entrant will be selected from the remaining eligible entries.
12. The decisions of the competition judges are final. The prize must be accepted as awarded.

13. All entries become the property of Graffeg, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the website during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email or entry to be

 received by Graffeg on account of technical problems or traffic congestion on the Internet or any website, or any combination thereof including any injury or damage to an entrant’s or any other person’s computer related to or resulting from playing or downloading any material in the promotion. Graffeg reserve the right, in its sole discretion, to cancel or suspend the email portion of this contest should a virus or bug or other cause beyond the reasonable control of graffeg.com corrupt the security or proper administration of the contest. Any attempt to deliberately damage any website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, graffeg.com reserve the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered within any way. Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.
14. The email address you provide to enter the competition will be used by us to contact you if necessary, and will not be shared with other companies. Graffeg will only use your email address in compliance with the provisions of the Data Protection Act 1998 and in accordance with our privacy policy.
15. Graffeg have organised this prize draw in good faith and do not accept liability relating to the prize.
16. Graffeg reserve the right to terminate or withdraw this competition at any time.
17. Entry to the competition is conditional on acceptance of these terms and conditions.
18. The promoter is:
Graffeg Limited,
24 Stradey Park Business Centre,
Mwrwg Road,
SA14 8YP